Shipping & Delivery

HOW DO I TRACK MY ORDER?

 

LOST PACKAGES

Once your package has been handed over to our delivery partners at Singpost, it is under the responsibility of them and MAMA shall not be responsible for any lost parcels if substantial proof of delivery can be provided.

 

Any reports of lost packages will be escalated to the respective third-party delivery partner and MAMA will make reasonable efforts to assist in compensation claims, if any, on a case-by-case basis.

 

INACCURATE OR INCOMPLETE ADDRESS

In the case of incorrect addresses, if it is an existing address that can be delivered to, we are unable to guarantee that we can retrieve the parcel. Should the address not exist, your parcel will be arranged to be returned to us.

 

Ensure your correct and complete address along with your contact number is provided. Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned.

 

Redelivery costs will be borne by the customer.

 

UNSUCCESSFUL DELIVERY

In most cases, Local couriers will make two attempts for delivery. After two failed attempts, your parcel will be returned to us. Please ensure that you provide the correct and complete address along with your contact number.

 

Any order with incomplete or incorrect information may result in unsuccessful or delayed deliveries, or returned. Any unclaimed parcels returned or failed delivery due to an error on your part will incur a redelivery fee.