Return & Exchange Policy

 All sales are final.

mama does not accept cancellation of orders.

mama only allows for returns or exchange for these conditions:

The product received is defective.

The product received was not the product that was ordered.

 

All products are carefully checked and handpacked to ensure that you receive only the best. However, in the very very very unlikely event that you do receive a defective or wrong product, please send us a DM on Instagram @mamastore__ or email us at mamastore2001@gmail.com with a clear picture of the damage within 7 days after you receive your purchase.


Afterwhich, we’ll help solve the issue as fast as possible!

To Note:

All defective or incorrect items are to reach us within 14 days of the dispatched date for Singapore orders

Items must be returned in its original packaging

Shipping fee and return shipping is not refundable

The following are not considered as defects, and are not eligible for return or exchange:

For printed merchandise, print placements will defer from piece to piece due to fabric placements. This is not considered a defective item


Slight size difference or measurement among tees (All measurements are subjected to a 0.5" to 1.5" difference)


Colour discrepancy due to lighting and other inevitable limitations in photography and tech displays


Ordered wrong size or item does not fit well


Loose or accumulated fabric threads. As our tees are custom-made and sewn individually from scratch, each piece may have loose or accumulated threads.

This is not a defect as it does not affect the wearability of the tee. You may simply cut off any threads if it is uncomfortable


Written size labels: There are instances where we might use recycled tag labels to reduce unnecessary wastage

 

    The following are some examples* that are considered as defects, and are eligible for return or exchange:

    Ink or any type of stain found on tee

    Hole found on tee

     

    *If you are unsure whether the tee you received is defected, do send us a photo of the issue to mamastore2001@gmail.com and we can help rectify from there. 

    By purchasing with MAMA, you have agreed to the terms mentioned above.

     

    MAMA reserves the right to refuse or reject returns or exchanges if the aforementioned conditions are not met.

     

    MAMA reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.